ChatGPT
Good overall compliance, with 5 red flags.
The policy scores 96 out of 100 and is graded D. It describes collecting 11 categories of personal data. 1 topic a privacy policy is expected to cover is not addressed.
Source policy: openai.com
96Good
- Privacy grade
- Grade D
- Overall score
- 96/100
- Data categories
- 11 collected
- Third parties
- 0 shared
- Red flags
- 5 found
Critical attention required
Red flags identified
Our analysis flagged 5 points of concern in ChatGPT's privacy policy.
Unilateral Policy Changes
Analyze outcome:
5/27
The company can change the privacy policy at any time without notifying users.
Lack of Transparency
Analyze outcome:
5/27
Insufficient clarity on what data is collected, its uses, and sharing practices.
No Liability for Unauthorized Access
Analyze outcome:
5/27
The service disclaims liability for unauthorized access to personal data, indicating weak security responsibility.
Undefined Retention Timeframes
Analyze outcome:
5/27
Absence of specified periods for data retention or reasons for keeping data.
Extensive Data Sharing
Analyze outcome:
5/27
The policy permits broad sharing of data with third parties, often without clear disclosure.
What data is collected?
11 of 16Categories of personal data the policy says are collected.
Computer Information
IP address, browser type and version, operating system, and device identifiers.
Personal Identifier
Data that can be used to identify an individual, such as name, email address, phone number, and government-issued IDs.
Purchase and Order History
Specific financial information detailing items bought or services contracted.
User Profile
Information users provide to create a profile, which might include a username, bio, preferences, etc.
Financial
Encompasses payment information, transaction history, credit card details, and financial account details.
Communications
Content of user communications through messaging services or support channels.
Contact Information
Phone numbers, email addresses, and other contact points.
User Online Activities
Information about how users interact with a website or application, such as browsing history, search queries, and usage patterns.
Location
GPS data, IP address-based location, and other geolocation data.
Cookies and Tracking Elements
Information collected through cookies, web beacons, and other tracking technologies used to track user behavior and preferences online.
Demographic
Data such as age, gender, ethnicity, and possibly education level or employment status.
Purpose of data collection
10 of 10Understand why your data is requested.
Legal Compliance
Organizations may need to collect data to comply with legal obligations, such as maintaining records for regulatory purposes or responding to legal requests.
Personalization
To enhance user experience, data might be collected to personalize content, recommendations, and features based on individual preferences and behaviors.
Communication
Organizations often collect contact information to communicate with users, such as sending transactional emails, updates, newsletters, or responding to inquiries.
Transaction Processing
Personal and payment information is often collected to process transactions and manage billing for services or products.
User Feedback and Surveys
Collecting user feedback and conducting surveys can help organizations understand user needs and satisfaction levels.
Service Provision
Data is often collected to provide and improve the services or products that users have requested. This could involve using personal data for account creation, service delivery, or customer support.
Security and Fraud Prevention
Information might be collected to protect against and detect fraud, unauthorized activities, and other security threats.
Marketing and Advertising
With user consent, data may be used for marketing purposes, such as targeting advertisements or promotions to users who might find them relevant.
Research and Development
Data might be used for research and development to innovate and develop new features, technologies, or services.
Analytics and Improvement
Data is used to analyze how users interact with a service or product. This helps in improving user experience, addressing issues, and making informed business decisions.
Data retention periods
4How long the policy says data is kept.
User-Controlled Retention
Information that users have control over in terms of when or if it is deleted, such as data stored in user accounts that can be deleted by user action.
Short-term Retention
Data retained for a short period, often days to a few months, such as some types of temporary logs or non-essential cookies.
Long-term Retention
Data retained for several years due to legal, contractual, or business reasons. This might include transaction records, certain legal compliance data, and employee records.
Regulatory Compliance
Data retained specifically to meet regulatory requirements, where laws dictate specific timeframes, such as tax records or data related to legal disputes.
Mobile app permission concerns
1Based on the permissions the application requests, beyond what the policy states it collects.
Health Information
Information related to health or medical conditions, if applicable.
Your rights
7 of 7 grantedWhat the policy says about your data protection rights.
- Right to access your dataYes
- Right to erasureYes
- Right to correct your dataYes
- Right to data portabilityYes
- Right to object to processingYes
- Right to restrict processingYes
- Right to withdraw consentYes
What the policy does not address
1Topics a privacy policy is expected to cover that this one leaves out.
- When users are told about changes
Security measures applied to protect the data
2 of 11Technical and organisational safeguards the policy describes for protecting your data.
Secure Data Transfer
Data is protected while it moves between devices and servers, typically over encrypted connections.
Generic Security Assurances
The policy states that data is protected but does not describe the specific measures used.
How will users be notified about privacy policy changes
1 of 8The channels and methods used to communicate privacy policy updates to users.
Update in Privacy Policy Document
The revised policy is published, usually with a new "last updated" date, and users are expected to check it themselves.
Legal basis for data processing
5 of 6The lawful grounds under which your personal data is collected and processed.
Consent
The user has agreed to the processing of their personal data for one or more specific purposes.
Vital Interests
Processing is needed to protect someone's life or physical safety.
Legal Obligation
Processing is needed to comply with a law the organization is subject to.
Legitimate Interests
Processing is needed for the legitimate interests of the organization or a third party, unless the user's rights and interests override them.
Contractual Necessity
Processing is needed to perform a contract with the user, or to take steps the user asked for before entering into one.
Children's data
What the policy says about collecting data from children.
Addresses data from children
Whether the policy specifically covers how data from children and minors is handled.
Yes
Collects data from children
Whether the policy says the service collects personal data from children.
Yes
Minimum age
The age below which the policy says personal data is not collected.
13 years
Age for consent
The age the policy gives for obtaining consent to process a child's data.
18 years
Legal basis for children's data
Consent
The user has agreed to the processing of their personal data for one or more specific purposes.
Vital Interests
Processing is needed to protect someone's life or physical safety.
Contact information
Reach out to the data controller for questions, requests, or concerns about your personal data.
Email
- privacy@openai.com
Website
- privacy.openai.com
Address
- 1st Floor, The Liffey Trust Centre, 117-126 Sheriff Street Upper, Dublin 1, D01 YC43, Ireland
Company name
- OpenAI Ireland Limited
About this application
- Platform
- iOS
- Application id
- com.openai.chat
- Category
- Productivity
- Store listing
- Store page