Pro Se

Pro Se analysisAnalysed on

Twilio Authy Authenticator

Good overall compliance, with 4 red flags.

The policy scores 100 out of 100 and is graded C. It describes collecting 11 categories of personal data and sharing it with 11 third parties.

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Source policy: www.twilio.com

Pro Se rating: 100 out of 100, Good

100Good

Pro Se Rating
Privacy grade
Grade C
Overall score
100/100
Data categories
11 collected
Third parties
11 shared
Red flags
4 found

Critical attention required

Red flags identified

Our analysis flagged 4 points of concern in Twilio Authy Authenticator's privacy policy.

Tracking Across Sites

Analyze outcome:

4/27

The service tracks users' activities on third-party websites, indicating extensive data collection.

Vague Language and Ambiguity

Analyze outcome:

4/27

Use of broad or unclear terms that provide the service with excessive leeway in data handling.

Reading Private Messages

Analyze outcome:

4/27

The service has the ability to access and read your private communications.

Undefined Retention Timeframes

Analyze outcome:

4/27

Absence of specified periods for data retention or reasons for keeping data.

What data is collected?

11 of 16Categories of personal data the policy says are collected.

  • Computer Information

    IP address, browser type and version, operating system, and device identifiers.

  • Social Media Information

    Data obtained from users' social media profiles or activity, if integrated with the service.

  • Personal Identifier

    Data that can be used to identify an individual, such as name, email address, phone number, and government-issued IDs.

  • User Profile

    Information users provide to create a profile, which might include a username, bio, preferences, etc.

  • Financial

    Encompasses payment information, transaction history, credit card details, and financial account details.

  • Communications

    Content of user communications through messaging services or support channels.

  • Contact Information

    Phone numbers, email addresses, and other contact points.

  • User Online Activities

    Information about how users interact with a website or application, such as browsing history, search queries, and usage patterns.

  • Location

    GPS data, IP address-based location, and other geolocation data.

  • Cookies and Tracking Elements

    Information collected through cookies, web beacons, and other tracking technologies used to track user behavior and preferences online.

  • Purchase and Order History

    Specific financial information detailing items bought or services contracted.

Data shared with third parties

11Organisations the policy says data is shared with.

  • Prospective or actual buyers

  • Partners & Integrated Service Providers

  • Government agencies

  • Merger partners

  • Third Party Service Providers

  • Twilio Group Companies

  • Other Communications Service Providers

  • Law enforcement

  • Telecommunications Service Providers

  • Emergency services

  • Private parties involved in legal proceedings

Purpose of data collection

10 of 10Understand why your data is requested.

  • Personalization

    To enhance user experience, data might be collected to personalize content, recommendations, and features based on individual preferences and behaviors.

  • Communication

    Organizations often collect contact information to communicate with users, such as sending transactional emails, updates, newsletters, or responding to inquiries.

  • Transaction Processing

    Personal and payment information is often collected to process transactions and manage billing for services or products.

  • Marketing and Advertising

    With user consent, data may be used for marketing purposes, such as targeting advertisements or promotions to users who might find them relevant.

  • User Feedback and Surveys

    Collecting user feedback and conducting surveys can help organizations understand user needs and satisfaction levels.

  • Security and Fraud Prevention

    Information might be collected to protect against and detect fraud, unauthorized activities, and other security threats.

  • Service Provision

    Data is often collected to provide and improve the services or products that users have requested. This could involve using personal data for account creation, service delivery, or customer support.

  • Legal Compliance

    Organizations may need to collect data to comply with legal obligations, such as maintaining records for regulatory purposes or responding to legal requests.

  • Research and Development

    Data might be used for research and development to innovate and develop new features, technologies, or services.

  • Analytics and Improvement

    Data is used to analyze how users interact with a service or product. This helps in improving user experience, addressing issues, and making informed business decisions.

Data retention periods

6How long the policy says data is kept.

  • User-Controlled Retention

    Information that users have control over in terms of when or if it is deleted, such as data stored in user accounts that can be deleted by user action.

  • Long-term Retention

    Data retained for several years due to legal, contractual, or business reasons. This might include transaction records, certain legal compliance data, and employee records.

  • Immediate Deletion

    Data that is deleted immediately or as soon as it is no longer needed for processing, such as session data that does not persist beyond a logout.

  • Permanent Retention

    Information that is retained indefinitely, often until the user requests deletion or the service is terminated. This might apply to essential account information for active users.

  • Regulatory Compliance

    Data retained specifically to meet regulatory requirements, where laws dictate specific timeframes, such as tax records or data related to legal disputes.

  • Short-term Retention

    Data retained for a short period, often days to a few months, such as some types of temporary logs or non-essential cookies.

Mobile app permission concerns

1Based on the permissions the application requests, beyond what the policy states it collects.

  • Biometric Data

    Fingerprints, facial recognition data, or other biometric identifiers.

Your rights

7 of 7 grantedWhat the policy says about your data protection rights.
  • Right to access your dataYes
  • Right to erasureYes
  • Right to correct your dataYes
  • Right to data portabilityYes
  • Right to object to processingYes
  • Right to restrict processingYes
  • Right to withdraw consentYes

Security measures applied to protect the data

2 of 11Technical and organisational safeguards the policy describes for protecting your data.

  • Privacy and Security Program

    A formal program of policies, roles and controls the organization maintains to protect personal data.

  • Generic Security Assurances

    The policy states that data is protected but does not describe the specific measures used.

When will users be notified about privacy policy changes

5 of 8Circumstances that trigger user notification regarding updates to data handling practices.

  • Consent Requirements

    Changes that require users to give, renew or withdraw their consent.

  • Legal Compliance Updates

    Changes made to comply with new or amended laws and regulations.

  • Minor Updates and Clarifications

    Editorial changes, such as corrected wording or clarifications, that do not change how data is handled.

  • Privacy-Relevant Changes

    Changes that affect what personal data is collected, how it is used, or who it is shared with.

  • Business Changes

    Changes to the organization itself, such as a merger, acquisition or sale of assets, that may affect how data is handled.

How will users be notified about privacy policy changes

4 of 8The channels and methods used to communicate privacy policy updates to users.

  • In-App Notification

    A message is shown inside the app or service, for example the next time users sign in.

  • Update in Privacy Policy Document

    The revised policy is published, usually with a new "last updated" date, and users are expected to check it themselves.

  • Website Announcement

    A notice is posted on the service's website, such as a banner or a news page.

  • Email Notification

    Users are told about the change by email, at the address linked to their account.

3 of 6The lawful grounds under which your personal data is collected and processed.

  • Legal Obligation

    Processing is needed to comply with a law the organization is subject to.

  • Consent

    The user has agreed to the processing of their personal data for one or more specific purposes.

  • Legitimate Interests

    Processing is needed for the legitimate interests of the organization or a third party, unless the user's rights and interests override them.

Children's data

What the policy says about collecting data from children.

  • Addresses data from children

    Whether the policy specifically covers how data from children and minors is handled.

    Yes

  • Collects data from children

    Whether the policy says the service collects personal data from children.

    No

  • Minimum age

    The age below which the policy says personal data is not collected.

    13 years

  • Age for consent

    The age the policy gives for obtaining consent to process a child's data.

    0 years

Contact information

Reach out to the data controller for questions, requests, or concerns about your personal data.
Email
privacy@twilio.com
Website
twilio.com
Address
101 Spear Street, 5th Floor, San Francisco CA 94105
Company name
Twilio Inc.

About this application

Platform
Android
Application id
com.authy.authy
Category
Tools
Store listing
Store page